Frequently Asked Questions
Products
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Are all the medications that I have at my local pharmacy also available in Canada?
While the majority of the most commonly prescribed medications are available in Canada, there are products that are not yet available in Canada as well as their being differences in their name, strengths and quantities. Check out our drug search pages or call toll-free 1.800.420.3555 for the prices and availability of medications you are wanting to order.
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Do you have a catalogue or list of all the medications that you can sell me?
With thousands of drugs for sale from our Canadian pharmacy, this list would be too big to print and mail to you. We can help you with the prices and availability of medications if you call us toll-free 1-866-888-3784, email us at pharmacist@everydaypharm.com or your can search for your medications online.
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Are there differences between the medications I can buy at my local pharmacy and those that you sell from Canada?
Due to licensing and copyright agreements in different countries of the world, sometimes drug manufacturers sell the exact same drug under different trade names in different countries. For example, DETROL LA is the trade name for for the drug “Tolterodine”. In Canada, it is marketed under the name UNIDET, even though they are the same medication produced by the same drug manufacturer.
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What is a “generic” drug?
A “generic” drug is manufactured with the exact same active ingredient and specifications as the “name brand” product but made by a manufacturer that does not have as high a profit markup on their price. Canada has some of the world’s strictest standards and guidelines for manufacturing “generic” drugs, this way, when a person takes a “generic” version of a “brand name” drug, that drug will offer the same treatment at a much lower price than the “brand name” equivalent.
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May I return my prescription medication?
No. Please note that it’s illegal for a Canadian pharmacy to accept returns on prescription medication, unless there has been an official product recall. If you need to cancel an order, we ask you notify us as soon as possible and one of our Customer Service Representatives will do their utmost to help you. We always strive to provide you with the most efficient service possible, which includes processing most orders the day they are received. Our quick order turnaround means we are often unable to cancel an order once it has been dispensed.
Everyday Rx Pharmacy accepts full responsibility for any loss or damage, unless the complication is clearly not our fault.
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Can I purchase narcotics or controlled drugs?
No, we do not sell or offer to ship narcotics and controlled substances. In many countries, Import custom laws and strict control over narcotics and controlled medications will not allow medications like Tylenol #3, Morphine, Codeine or Valium to enter their country from an outside supplier.